DHXART CUSTOMER HELP
Frequently asked questions
Helpful answers about ordering, delivery and personalised printing. For product-specific advice, send us a message with the item link and your order number where available.
Orders & delivery
How long does it take to make my order?
Standard orders are usually produced in 2–5 working days, Monday to Friday, and are normally processed in the order they are received. If your order includes a proof before production, production is placed on hold until you approve the proof in My Account. The 2–5 working day processing time starts after proof approval.
What happens after I approve my proof?
Once you select Approve & Send to Production, the approved design is released to production. From that point, further artwork changes, design changes or cancellations can normally no longer be accepted. If you need to replace artwork before approval, use the replacement artwork option in your proof panel.
When will my parcel arrive?
UK delivery is typically 1–10 days after dispatch. International delivery can take longer, particularly during customs processing.
Can I track my order?
Some economy services are untracked. Choose a tracked delivery option at checkout if tracking is important for your order.
Can I change my order after placing it?
Contact us as soon as possible with your order number. We can help only while production has not started.
Personalised & custom products
Can you make a custom size or design?
Yes. Tell us the product, size, quantity, material, artwork and deadline. We will confirm what is possible before you order.
Do you provide a proof before printing?
Proof availability is shown in the options for each product. If you select a proof before production, your order stays on hold until you approve it in My Account. Please check spelling, wording, layout and artwork before approving.
Can I return a personalised product?
Personalised items cannot normally be returned unless they are faulty or made incorrectly. Please contact us promptly if there is a problem.
Please do not send payment-card details or sensitive personal information by email or through contact forms.
Product options, artwork & Proofs
What options can I choose when ordering?
Available choices depend on the product. The product page may let you select a size, shape, material, finish, colour, quantity or add-on. Review your selections and the displayed price before adding the item to your basket.
How do I upload my artwork?
Use the artwork upload field on the product page when one is provided. Check the product instructions and preview your file before placing the order. If the product offers a Proof, production will wait for your approval.
Where can I view my Proof?
Sign in to the DHXart account associated with your order and open the Proof in My Account. If a Proof is required, the order stays on hold until you approve it. Use the replacement-artwork option before approval if you need to send a revised file.
Can I download my Proof?
Proof downloads are controlled for each order. If downloading is allowed, a download option will appear beside that Proof in My Account. If it is not available, you can still review the Proof there and contact us if you need help.
QR codes & NFC
Can one sheet contain different QR codes or designs?
Each sheet is produced as one design. If you need several links or designs, choose separate sheets.
Can DHXart create a QR code for my product?
Eligible QR products include a QR builder. Enter the link or information you want to encode, then review the on-page preview before ordering.
Can I choose QR code colours?
On products with the QR builder, you can choose a colour from the sample swatches or enter a HEX colour. You can also choose a background colour. Use strong contrast and test the QR code before printing.
Can I upload my own QR code?
Some QR products include an optional field to upload your own QR artwork. Follow the instructions shown for that product and make sure the code scans clearly at its final printed size.
What can an NFC product do?
Selected NFC products can be programmed to open a destination such as a website, review page or contact link when tapped with a compatible phone. The exact options are listed on each product page.
Offers, payment & getting help
Where can I see current offers?
Any current product discount is shown on the product page and reflected in the displayed price. Options, quantities and delivery charges can affect the final total shown at checkout.
What payment methods can I use?
Available payment methods are shown at checkout and may vary by device, location and order. Check the options displayed before you complete payment.
Do you print for businesses as well as individuals?
Yes. DHXart offers custom stickers, labels, QR and NFC products, business cards, magnets and other print, alongside personalised gifts and stationery. For a custom size, quantity or product not shown, contact us with your requirements.
Can I order as a guest?
Yes, guest checkout is available. If you choose a product with proof approval, use the account associated with your order to review it in My Account. Contact support with your order number if you need help accessing your proof.