Refund and Returns Policy
Effective Date: January 1, 2025
Our refund and returns policy for non-personalised items lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional Non-Returnable Items
- Products that are made to the consumer’s specifications or are clearly personalised
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 14 days after delivery
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank; processing times can vary.
If you’ve done all of this and still have not received your refund, contact us at support@dhxart.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at support@dhxart.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
Returns Shipping
You are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for an exchanged product to reach you may vary.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.
Contact Us
If you have any questions related to refunds and returns, contact us at info@dhxart.com.