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Terms and Conditions

Terms and Conditions

Effective Date: January 1, 2025

Introduction

1.1 These terms and conditions apply to the use of the DHXart online store at dhxart.com.

1.2 By using our online store, you agree to these terms and conditions in full. If you do not agree, please do not use our online store.

Ordering

2.1 All orders placed through our online store are subject to acceptance by us. We reserve the right to reject any order at any time.

2.2 To place an order, you must be at least 18 years of age and provide accurate and complete information.

2.3 Once an order is placed, you will receive an email confirmation from us.

Payment

3.1 Payment for all orders can be made through our online store using the available payment options.

3.2 All prices on our online store are in GBP and include VAT, where applicable.

3.3 For credit card payments, your account will be charged at the time of order confirmation.

Delivery

4.1 Information about delivery costs and estimated delivery times can be found on our online store.

4.2 While we make every effort to deliver products within the estimated delivery time, we are not responsible for delays caused by force majeure or our delivery providers.

4.3 You are responsible for providing accurate and complete delivery information. We are not responsible for any issues resulting from incorrect delivery information provided by you.

Returns and Refunds

5.1 We accept returns and refunds according to our Returns and Refunds Policy.

5.2 You are responsible for inspecting the products upon delivery. In case of any damages or discrepancies with the order, please contact our customer service team immediately.

Intellectual Property and Customer Responsibility

6.1 All rights to the content, graphics, logos, and other materials on the DHXart online store are reserved. Copying, reproducing, or using these materials without our permission is prohibited.

6.2 Customers are solely responsible for ensuring they have the legal rights, including copyrights and permissions, to use any graphics, photographs, or other materials submitted to us for printing. DHXart is not liable for any infringement claims arising from the use of such materials.

Limitation of Liability

7.1 We are not liable for any losses or damages arising from your use of our online store, unless they result from our gross negligence.

7.2 We are not liable for any technical issues, website downtime, or errors resulting from third-party actions.

Governing Law

8.1 These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

8.2 In case of any disputes or disagreements between you and DHXart, both parties agree to attempt to resolve the issue through negotiations.

Thank you for reviewing our terms and conditions. If you have any questions, please contact our customer service team:

Email: support@dhxart.com

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Effective date: 16.01.2025 At DHXart, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and disclose personal information when you use our online store, dhxart.com. By using our online store, you agree to the collection and use of your personal information as described in this Privacy Policy.
    1. Information We Collect
1.1 Personal Information: When you place an order or create an account on our online store, we collect certain personal information, such as your name, email address, shipping address, and payment details. We only collect the necessary information to fulfil your order and provide our services. 1.2 Usage Data: We may collect information about how you access and use our online store. This may include your IP address, browser type, device information, pages visited, and other usage data. We use this information to improve our website and enhance your shopping experience.
    1. Use of Personal Information
2.1 We use the personal information we collect to:
    • Process and fulfil your orders
    • Communicate with you regarding your orders and provide customer support
    • Send you important updates and promotional offers (with your consent, where required by law)
    • Improve our online store, products, and services
    • Prevent and detect fraud or abuse
    1. Disclosure of Personal Information
3.1 We may disclose your personal information in the following circumstances:
    • To our trusted service providers who assist us in operating our online store and delivering our products and services (e.g., payment processors, shipping carriers)
    • To comply with legal obligations, enforce our policies, or protect our rights, property, or safety
    • With your consent or at your direction
    1. Data Retention
4.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
    1. Security
5.1 We take reasonable measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
    1. Your Rights
6.1 You have the right to access, correct, or delete your personal information. If you would like to exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.
    1. Third-Party Links
7.1 Our online store may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party websites you visit. ( Visitor comments may be checked through an automated spam detection service. )
    1. Changes to this Privacy Policy
8.1 We may update this Privacy Policy from time to time. The updated version will be posted on our online store with the revised effective date. We encourage you to review this Privacy Policy periodically for any changes.
    1. Contact Us
9.1 If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: DHXart Email: info@dhxart.com Phone: (+44) 077 671 793 46
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